FAQ & Site Info

Terms of Service

Processing Time: All products are handmade. Once your order has been received, it usually takes 3 to 5 business days to make the products. The time will vary - depending on the complexity & quantity of the product, as well as the product's finish (unfinished, painted, stained, decoupaged, etc...), and the numbre of orders in-house. Large quantities may require additional time, as well as orders during peak Holiday periods and personalized / customised orders. Customers will be notified of processing times that may exceed the Standard Processing Time.

Rush Orders: All products are made & shipped according to the date the order was received. If you have time constraints, or would like your order sooner, there will be a $5.00 Rush Order Processing Fee, to move your order up.

Shipping: All products are shipped by United States Postal Service Ground Advantage Service, which includes Tracking and Insurance for your purchase (up to $100.00). Delivery time will vary from 1 to 5 Business Days, after your order has shipped. Delivery time is dependent on a numbre of things: your location, weather conditions, and seasonal variations such as carrier staffing level & package load (especially during holiday periods). If you are order during a holiday period, make sure you have ordered appropriately - allowing enough time to receive your order by the date you would like to have it. Your Tracking Numbre & Estimated Delivery Date will be provided upon order shipment. If you need your order delivered faster, or if you would like it shipped by a different carrier, please contact us for details & pricing.

Damage / Loss / Late Delivery: ALP's Craft Shack is not responsible for damage or loss caused / occurring during shipment. Once your order is turned over to the shipping carrier, it is now their responsibility. Please ensure that your address is correct, prior to placing your order, in order to avoid Late Deliveries / Wrong Deliveries / No Deliveries (Returned to Sender).

Handmade Disclaimer: Please note that all items in my store are handmade. All handmade items, by nature, may have minor imperfections. These minor imperfections are what makes each item unique. Every piece is created / made by me, one piece at a time. No two items will be exactly the same, especially the wood items. Wood, like all natural materials, has inherent disparities in colour & grain pattern, which means there may be blemishes, holes (that may or may not be filled) and small cracks which are unique to each piece. These disparities, blemishes, etc... are what makes very item individual & unique. Therefore, your item may look slightly different from what is pictured.